Privacy Policy

HealthSync ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we process personal data in accordance with applicable laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), Personal Information Protection Law (PIPL), and other local privacy laws as applicable.

2.1 Scope and Method of Collection

We collect data directly from you when you create an account, inputs health metrics, or connect a wearable device. Collection is limited to the minimum scope necessary for providing our telemedicine and monitoring services.

2.2 Types of Data Collected

• Identity Data: Name, date of birth, gender.
• Contact Data: Email address, phone number.
• Health Data: Medical history, prescriptions, and vital signs (heart rate, SpO₂, sleep data, activity).
• Device Data: Information from connected Huawei Health Kit devices.

2.3 Legal Basis for Processing

We process your data based on one of the following legal grounds:

• Consent: You have given explicit consent for us to process your personal and health data.
• Contractual Necessity: Processing is necessary to provide the services you have requested.
• Legal Obligation: To comply with applicable laws and regulations.

We adhere to the principle of data minimization. Your data is used solely for:

• Providing remote patient monitoring and telemedicine services.
• Analyzing health trends to assist healthcare providers.
• Facilitating secure communication between you and your doctor.
• Maintaining the security and integrity of our platform.

We do NOT use sensitive personal data (health data) for advertising, marketing, or any non-core service functions.

We do not sell your personal data. We may share data with:

• Healthcare Providers: Your assigned doctors and clinic staff.
• Service Providers: Entrusted third parties who assist in operating our platform (e.g., cloud hosting), subject to strict data protection agreements.

If we disclose data to third parties, we ensure they comply with the requirements of this privacy policy and applicable laws.

You have full control over your data. You may exercise the following rights:

• Withdraw Consent: You can withdraw your consent for data collection (e.g., disconnecting a wearable) at any time through the app settings.
• Access and Correction: You may view and update your personal information within your profile.
• Data Deletion & Account Deregistration: You can request to delete your account and all associated data. This action is permanent and effective immediately upon completion of the process.
• Complaint: You have the right to lodge a complaint using the contact details provided below.

6. Data Security

We rely on industry-standard encryption technologies (HTTPS/TLS) to protect your data during transmission and storage. Access to personal data is restricted to authorized personnel only.

7. Advertising and OAID

We utilize the Open Advertising Identifier (OAID) strictly in accordance with AppGallery policy:

• OAID is used solely for non-personalized analytics and advertising attribution, if applicable.
• We do not associate OAID with your personal identity information or permanent device identifiers without your explicit consent.
• You may disable personalized ads in your device settings. We respect your "Limit Ad Tracking" settings.
• We do not collect or use data based on OAID if you have disabled personalized ads.

8. Huawei Health Kit

When obtaining health data from Huawei Health Kit, we ensure that:

• Explicit consent is obtained before collection.
• The data is used solely for the stated health monitoring purposes.
• Permission requests are minimized and justified.